![]() ![]() I'd like to stress that the eero has no problem authenticating and connecting devices that are 2.4GHz-only, and that 5GHz radio broadcasting simultaneously doesn't prevent these devices from connecting in any way most of the issues we see in this field have to do with associated mobile apps for these devices that require the phone running the app to also be on 2.4GHz in order to configure the respective device. ![]() ![]() Thanks so much for bringing these concerns to our attention mstephens77 and sorry to hear about the frustration. Thanks again for joining us here, and we look forward to hearing any other thoughts and feedback you have! Past that, for any other assistance you need, we'll always be happy to help out directly, so giving us a call at 87 is the first thing I recommend if you ever have any immediate questions or concerns with the product. The most straightforward (although admittedly low-tech) is simply to power down any extra eeros and physically move further away from the primary unit – this will help your phone connect on 2.4GHz so that you can proceed with iDevice setup. Thanks for reaching out johnnygoodface , and welcome to the Community! While there's not a way to actively "force" a device to connect to one frequency or the other, please rest assured that we're actively working on some options that might make setup for devices like these easier in the future.įor the time being, if a device manufacturer requires the 2.4GHz frequency, then there are a handful of workarounds that can make setup easier. The key was Step 2: If I did that in the phone WIFI settings - then the iHome app could successfully complete the configuration. It will tell you if the plug needs an update. Then scroll to firmware to check for update. Once you get the plug connected tap on the information (i) to the right and it will say edit.Next you will go into the iHome Control app and connect the plug to the Control App by clicking on the devices tab on the bottom of the page and add device.Once WiFi says it's connected to the network, tap DONE. Tap on the plug and follow the instructions. You should see the iHome Smart Plug in the WiFi “Set Up New Device”. Please make sure your phone is connected to your home 2.4 WiFi network. Go to the settings on your phone and tap on WiFi.The light will flash green, flash red and green, go out and then flash green again. Make sure that you have the 8-digit code from the bottom of the plug written down or that you can easily see that code. The fix involved doing a hard-reset on the plugs: ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |